Dear Barnes and Noble,

I searched the Internet far and wide and eventually found exactly what I wanted on your site:

A 2009 Japanese Woodblock Prints Mini Wall Calendar.  Although it wasn't on-sale (like every other calendar on every other site in the entire world) I was desperate and purchased it anyway.  I really need a new calendar and this one fit the bill perfectly.

And then I waited.

And waited.

And waited.

And even tracked the shipment to it's last known location in California where it arrived 3 weeks ago.

And after waiting MORE than a sufficient amount of time...

I contacted customer service.

Who apologized and offered to resend my shipment.

So I prepared to wait (PATIENTLY) again.

And then I got this:

Due to an unexpected delay, we are unable to ship the merchandise listed below in the time frame indicated in our previous email. We anticipate that your merchandise will be shipped within the next 1-5 business days. (Please note: business days are Monday through Friday, excluding holidays observed by the Post Office.)
As always, you will not be charged until this merchandise ships from our warehouse.

We assume that you still want to purchase this merchandise. However, if you would like to cancel this portion of your order, you may do so online at: http://www.bn.com/orderstatus.

Please accept our sincere apologies for the delay.

-- Barnes & Noble

NO!  I DON'T want to cancel my order!  I want to RECEIVE my order!!  Evidently you don't realize how much I NEED MY FREAKING CALENDAR!!!

Therefore, I label you LAME!

I'll stick to Target and Amazon from now on.  (Where my items are generally shipped within 24 hours of purchase and arrive, IN JAPAN, in as little as 9 days sometimes!)

Get it together, B&N!  

Sincerely,

A FIRST-TIME and LAST-TIME customer!